❓Frequently Asked Questions

Absolutely! Our fleet includes vehicles specifically equipped for wheelchair accessibility with:

• Hydraulic wheelchair lifts
• Secure wheelchair restraint systems
• ADA-compliant accessibility features
• Space for mobility devices and medical equipment

Please inform us about your specific mobility needs when booking so we can dispatch the appropriate vehicle.

Yes, we welcome family members and caregivers to accompany patients. Our vehicles have additional seating available for companions at no extra charge.

Please let us know when booking if someone will be accompanying you so we can ensure adequate space in the vehicle.

Yes, we offer secure medication delivery services including:

• Prescription medication pickup and delivery
• Temperature-controlled transport when required
• Secure chain of custody protocols
• Same-day delivery for urgent medications
• Delivery confirmation and signatures

Our rates depend on several factors including:

• Distance traveled
• Type of service required (wheelchair, stretcher, etc.)
• Time of day and day of week
• Wait times at appointments

Contact us at (763) 951 9623 OR (763) 910 1097 for a free quote based on your specific needs. We provide transparent pricing with no hidden fees.

Yes, we work with many insurance providers including Medicaid, Medicare, and private insurance plans. Coverage varies by plan and service type.

We'll verify your insurance benefits before service and help with prior authorization if required. Please bring your insurance card with you.

We accept multiple payment methods for your convenience:

• Cash
• Credit and debit cards
• Insurance (when covered)
• Check (with prior arrangement)
• Payment plans for ongoing services

We believe in transparent pricing. Additional fees may apply for:

• Extended wait times beyond 30 minutes
• Late cancellations (less than 2 hours notice)
• Additional stops during the trip
• Special equipment or assistance requirements

All potential fees are discussed during booking so there are no surprises.

Yes, all our drivers are:

• Professionally licensed with clean driving records
• Background checked and drug tested
• Trained in medical transportation protocols
• CPR and first aid certified
• Experienced in patient care and sensitivity

We maintain high standards for all our staff to ensure your safety and comfort.

Your safety is our top priority. Our safety measures include:

• Regular vehicle maintenance and safety inspections
• GPS tracking and communication systems
• Emergency medical equipment in all vehicles
• Comprehensive insurance coverage
• 24/7 dispatch monitoring
• COVID-19 safety protocols and vehicle sanitization

Our drivers are trained to handle medical emergencies:

• Immediate contact with 911 emergency services
• Basic first aid and CPR if needed
• Direct transport to the nearest appropriate medical facility
• Communication with your emergency contacts
• Cooperation with emergency medical personnel

All vehicles are equipped with emergency medical supplies and communication equipment.

We are fully HIPAA compliant and take your privacy seriously:

• All staff undergo HIPAA training
• Secure storage and transmission of medical information
• Information shared only on a need-to-know basis
• Patient consent required for information sharing
• Regular privacy and security audits

Your medical information is protected according to all federal and state privacy laws.